Domestic Shipping — Jamaica

Ten & Co. offers islandwide delivery throughout Jamaica. Shipping rates are calculated based on your delivery location and will be displayed at checkout where applicable.

Please ensure that your name, contact number, and delivery address are correct before completing your order. Once an order has been dispatched, we may not be able to make changes to the delivery information.

International Shipping — Outside Jamaica

Ten & Co. offers international shipping to select destinations outside of Jamaica. International shipping rates and estimated delivery times vary based on the destination and shipping method selected.

International customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their destination country. These charges are not included in the product or shipping price unless otherwise stated.

NO RETURN & NO EXCHANGE POLICY

Due to the personal-care and hygienic nature of our products, including body oils, skincare, nutrition and other personal-use items, all sales are final.

Once an order has been delivered and accepted, Ten & Co. does not accept returns or exchanges. This policy helps us maintain the quality, safety, and integrity of every product we provide to our customers.

Order Discrepancies

We take great care in preparing and inspecting every Ten & Co. order. However, in the unlikely event that you receive an incorrect, damaged, or otherwise discrepant item, please contact us promptly after receiving your order.

Once the matter has been reviewed and approved, Ten & Co. may issue a store credit toward a future purchase.

No cash refunds, returns, or exchanges will be provided.

Ten & Co. reserves the right to review each reported discrepancy and request photographs, order information, or other supporting documentation before issuing store credit.